First Appointment Support
First Session Guide
Beginning therapy can raise practical and personal questions. Your first session is a chance to talk through what brings you in, ask questions, and begin identifying what kind of care may be most helpful. You only need enough clarity to begin the conversation.
A first appointment with room for questions
The first appointment is not a test or a full life history. It is a starting point for understanding what feels most important right now and what next steps may make sense.
Before, during, and after your first session
What to Expect
Before, during, and after your first session
This section outlines the basic flow so the appointment feels less unknown. You can ask questions, take your time, and decide what you want to share.
Before Your Session
Before your appointment, you may be asked for basic information needed for scheduling, consent, billing, and record keeping.
After You Book
After your appointment is booked, you will receive the details needed to prepare, including location or video appointment information.
During the Session
Your first session usually includes a conversation about your concerns, relevant history, goals, and any questions you may have.
After the Session
You and your therapist can discuss possible next steps, whether ongoing support feels like a fit, and how you may want to continue.
Preparing for your first session
Before Your Appointment
Preparing for your first session
A little preparation can help, but it does not need to be complicated. These details are here to make the first step easier to picture.
Session Formats
Sessions may be available in person, by video, or by phone depending on therapist availability, location, and what fits your needs.
What May Be Useful to Think About
It can help to think about what has been feeling difficult, what you hope may feel different, and any questions you would like to ask.
You Choose What to Share
You can ask questions, pause, change direction, or leave something for a future session.
For video appointments, connection details will be sent by email through the Jane App booking system before your session. For in-person appointments, available locations can be selected when booking.
Fees, payment, and policies
Practical Details
Fees, payment, and policies
These details are included up front so cost, payment, and policy questions are easier to review before booking. You are welcome to contact us with questions about fees, coverage, receipts, or appointment policies.
Session Fees
Payment options and billing details will be reviewed before or at the time of booking. If you have questions about insurance coverage, EAP coverage, receipts, or third-party billing, please contact us before your appointment.
Cancellation Policy
Unexpected situations happen. If you need to cancel or reschedule, please reach out as soon as you can.
If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Appointments cancelled with less than 24 hours’ notice may be charged a cancellation fee of 50% of the session fee.
Forms, Reports, and Third-Party Requests
If letters, reports, forms, or communication with third parties are requested, additional fees may apply. These services are typically billed separately and will be discussed before any work is completed.
If any part of the booking, payment, or policy information is unclear, please ask before scheduling. Clear practical information helps you make an informed decision.
Confidentiality, consent, and questions
Your therapist can review consent, privacy, confidentiality, and any limits to confidentiality with you before or during your first session. Questions are welcome at any point.
You do not have to share everything in the first appointment. You can begin with what feels most relevant and ask questions as they come up.
Have a question before booking?
You can send a brief message first, or book directly through Jane App when you are ready.