First Appointment Support
First Session Guide
Starting therapy can feel like a big step. Your first session is an opportunity to share what brings you in, ask questions, and begin identifying what kind of support may be most helpful. Sessions are paced with care, and you do not need to have everything figured out before you begin.
A calm first step into therapy
Your first appointment is a starting point. It is a chance to ask questions, share what feels important, and begin building a sense of direction with your therapist.
Fees, payment, and policies
What to Expect
Before, during, and after your first session
The first appointment is paced with care. You can ask questions, take your time, and decide what feels comfortable to share.
Before Your Session
Before your appointment, you may be asked for basic information needed for scheduling, consent, billing, and record keeping.
After You Book
After your appointment is booked, you will receive the details needed to prepare, including location or video appointment information.
During the Session
Your first session usually includes a conversation about your concerns, relevant history, goals, and any questions you may have.
After the Session
You and your therapist can discuss possible next steps, whether ongoing support feels like a fit, and how you may want to continue.
Before Your Appointment
Preparing for your first session
You do not need to prepare perfectly. These details are simply here to help the first step feel clearer.
Session Format Options
Sessions are available in person, by video, or by phone depending on therapist availability, location, and what feels like the best fit for your needs.
What to Prepare
It can help to think about what has been feeling difficult, what you hope may feel different, and any questions you would like to ask.
You Are in Control of the Pace
You can ask questions, pause, change direction, or choose not to share something before you feel ready.
For video appointments, the information needed to connect will be sent to you by email through the Jane App booking system before your session. For in-person appointments, you can choose from the available locations when booking.
Practical Details
Fees, payment, and policies
Practical details are included here so you can know what to expect before booking. You are welcome to contact us with any questions about fees, coverage, receipts, or appointment policies.
Session Fees
Payment options and billing details will be reviewed before or at the time of booking. If you have questions about insurance coverage, EAP coverage, receipts, or third-party billing, please contact us before your appointment.
Cancellation Policy
We understand that unexpected things can happen, and you are welcome to reach out as soon as you can.
If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Appointments cancelled with less than 24 hours’ notice may be charged a cancellation fee of 50% of the session fee.
Forms, Reports, and Third-Party Requests
If letters, reports, forms, or communication with third parties are requested, additional fees may apply. These services are typically billed separately and will be discussed before any work is completed.
If any part of the booking, payment, or policy information feels unclear, you are welcome to ask before scheduling. The goal is for practical details to feel transparent and manageable.
Confidentiality, consent, and questions
Your therapist can review consent, privacy, confidentiality, and any limits to confidentiality with you before or during your first session. You are welcome to ask questions at any point.
You do not need to share everything right away. The first session can simply be a place to begin, ask questions, and notice what feels supportive.
Not sure where to start?
You are welcome to reach out with questions before booking. If you are ready to begin, you can book a session through Jane App.